Customer Service /Call Center Supervisor

职务 其他
地点
北京, 中国
公司行业 其它
合同类型 长期合同
所需职业经历 2-5年

Requirements:

  • Bachelor degree or plus in management, overseas experience preferred
  • At least 1 year related working experience and 1 year in management
  • Excellent command of English; French, German, Italian, Dutch, Portuguese[1] speaking is a plus
  • Proven leadership skills in team management;
  • Self-motivated, patient and professional. Identifies priority activities and assignments for self and others.
  • High level of integrity;
  • Excellent time management skills. Provides constructive feedback to colleagues.
  • Strong sense of customer-focus and responsible; capable to work under pressure;
  • Good communication and interpersonal skills. Accepts and gives constructive criticism.
  • Excellent computer skills at MS office software;
  • Basic knowledge of different types of visa and application process;
  • Ability to work independently and collaboratively;
  • Very organized and detail oriented.

Responsibilities:

  • To build and drive a team of all Representatives towards achievement of key objectives and defined service standards and ensure the quality of customer service;  
  • To provide supervision, support, and assistance to Representatives ensuring personal and organizational goals are met; 
  • To resolve and diffuse escalated customer, minimizing customer complaints; 
  • To prepare daily/weekly/monthly operational reports on team and employee performance; 
  • Ensure continuous improvement in operational excellence;



企业介绍
TLScontact签证受理中心是由驻华外交使馆授权建立,并得到中国政府批准的新的签证申请流程受理中心。我们的宗旨即为更好地接待签证申请者,高效受理并审核签证申请材料,为申请者营造最好的签证申请条件。

在中国,我们已在15个城市建立签证中心,主要负责受理法国、荷兰、匈牙利、塞浦路斯、以色列、哈萨克斯坦六国的签证申请服务。除此之外,我们已在全球81个国家成功建立服务中心,致力于为客户提供具有专业标准的高安全性、高管理控制性和高透明度的签证申请服务。