Techinical Support

Position Responsibilities & Tasks:

As in R&D Global Engineering, your main responsibilities are to together with your team:

·Work on Customer Service Request (CSR) to solve Technical problems from their network, with quality and efficiency

·Work on global deployment/integration projects on-site or remotely for new tech such as 5G/Cloud/NFV/IoT

·Communicate with people from Global regions to proceed with their request

·Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality

·Cooperate with global HUBs to secure follow-the-sun/Emergency cases

Core Competences:

·Open mind, positive attitude towards problems and people

·Result oriented, flexible and innovative

·Interested in improving ways of working

·Fluent in English, both spoken and written

·Willing to take challenges

·Good communication skills and good team player

·Business Understanding

·Delivering Results and Meeting Customer Expectations

Experience/knowledgewithin the following areas is required:

·Good knowledge in LTE, GPRS, WCDMA and EPC systems

·Good knowledge in Virtualization and Cloud Infrastructure

·Good Knowledge in 5G and Internet-Of-Things

·Good knowledge in Linux/Unix ,IP, Routers/Switches

Experience/knowledgewithin the following areas is considered as a plus:

·Radio competence

·Software development

·Knowledge in scripting

·Network Integration and Verification

·2~3 years working experiences in EPC area is preferred