Technical Account Manager

Purpose of Role:    

1. VIOOH is an open, independent and global marketplace for OOH (out-of-home), we combine data and technology to connect brands to the right audience, all with full transparency.    

2. We are seeking a talented, self-motivated Technical Account Manager to join our Sales team. This is an exciting opportunity to be part of a fast-growing team shaping the future of automated OOH advertising while bringing programmatic trading into this impactful channel.    

3. The Technical Account Manager will be working with our most strategic clients. You will build and maintain strong working relationships with business and technical teams and secure a high level of customer satisfaction by ensuring that their experience with the VIOOH platform is transformative for their business.    

4. As a Technical Account Manager, you will take an active role in defining how our products evolve by representing the voice of the client. You will ensure that business requirements are fully understood by our development teams leveraging a communication style adapted to individual developers.    

5. You have demonstrated technical account management expertise, strong technical knowledge and understanding of the programmatic ecosystem and a passion for growing our clients’ business.    

Duties    

1. Provide service and support to DOOH media owners: enabling business, ensuring optimum platform knowledge and usage, provide trading insights and driving overall revenue growth for the customer. 

2. Design and help implement new business solutions for our clients. Develop and refine innovative solutions to complex problems. 

3. Facilitate deal execution between buyers and sellers, providing expertise across all programmatic trading models and platforms (PMP, programmatic direct/automated guaranteed) and also assisting on troubleshooting of deals.

4. Support media owners in their set up, knowledge and utilisation of the platform, uptake of new features and trade with new demand partners.

5. Support sales efforts to upsell and cross-sell new products to media owners.

6. Drive self-service utilisation of the platform, transitioning to programmatic trading. Influence media owners’ monetisation strategy and programmatic demand generation.

7. Coordinate product feedback and ensure up to date knowledge and training of all platform features between internal and external stakeholders. 

8. Provide technical support to teams within the organisation and to external clients when required. 

9. Support technical implementation and testing in accordance with agreed requirements.

10. Provide guidance and direction to the business for UAT and effectively communicate and prioritise issues for resolution. 

11. Regularly monitor system performance to ensure the VIOOH platform is running to business standards, bring solutions when issues occur.

12. Develop and strengthen relationships with key business stakeholders.

13. Engage with business sponsors and stakeholders to gather and translate business requirements for successful technical delivery.

Skills & Qualifications    

1. 3+ years of experience in similar roles, with a proven track record of projects delivered on time with positive outcomes.    

2. Excellent understanding of advertising technology, programmatic exchanges, digital targeting, tracking and related trading models.    

3. Experience of working with/for media owners and sound understanding of their interaction with commercial and technical partners.    

4. Ability to educate and transition customers to a new method of trading, but protect a core business.    

5. Extraordinary customer service and relationship management experience.    

6. Working knowledge of SQL Databases (MySQL preferred) and basic network configuration.    

7. Working Knowledge of IT Hardware and Software.    

8. Experienced working in projects with a focus on process re-engineering, requirements capture and full software development lifecycle knowledge.    

9. Fluency in English, other European languages a plus (French or German preferably).    

Person Specification    

1. Strategic thinker with an ability to thrive in a fast-paced and collaborative environment.   

2. Highly motivated and detail oriented.    

3. Excellent communication, presentation and leadership skills.    

4. Proven ability to articulate complex technical concepts and issues.    

5. Complex problem-solving skills.    

6. Make timely and sound decisions regarding complex issues, ensuring broad understanding of the rationale and implications.    

7. Build support for ideas through persuasion and consensus-building and intervene in difficult situations to resolve disagreements and conflict with others constructively.    

8. Take ownership of problems, work autonomously to ensure resolution.    

9. Support implementation of large-scale change.