Helpdesk Desk Tier 1 Engineer

职务 信息技术
地点
北京, 中国
公司行业 其它
合同类型 长期合同
所需职业经历 0-2年

Requirements:

  • Bachelor's degree in a technical field of study or equivalent IT certification.
  • Minimum 1 year experience providing support to customers
  • Excellent verbal and written English skills.
  • Microsoft Windows 10 setup and configuration experience.
  • MS Office 365 and/or Exchange administration.
  • IT security, including authentication and encryption experience a plus.
  • Microsoft SharePoint Online a plus (supporting SharePoint systems).
  • Passion for learning new tools and technologies.
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Effective interpersonal skills and ability to maintain positive working relationship with others.

Responsibilities:

  • Account management, ticket management and other projects management according to service desk scope and procedures.
  • Follow security good practices.
  • Logging IT related service problems and incidents.
  • Provide excellent customer service by maintaining regular communication with customers regarding their ticket status. 
  • Test and troubleshoot new hardware components.
  • Receive technical support calls, troubleshoot and resolve the issue, when possible.
  • Escalate complex issues to higher level of expertise within IT teams to ensure rapid resolution of tickets. 
  • Ensure that SLAs are being respected.
  • Acquire good knowledge of approval procedure and apply it strictly before doing any action.
  • Create reports and statistical information regarding ticket statuses.

企业介绍
TLScontact签证受理中心是由驻华外交使馆授权建立,并得到中国政府批准的新的签证申请流程受理中心。我们的宗旨即为更好地接待签证申请者,高效受理并审核签证申请材料,为申请者营造最好的签证申请条件。

在中国,我们已在15个城市建立签证中心,主要负责受理法国、荷兰、匈牙利、塞浦路斯、以色列、哈萨克斯坦六国的签证申请服务。除此之外,我们已在全球81个国家成功建立服务中心,致力于为客户提供具有专业标准的高安全性、高管理控制性和高透明度的签证申请服务。