Helpdesk Desk Tier 1 Engineer
Requirements:
- Bachelor's degree in a technical field of study or equivalent IT certification.
- Minimum 1 year experience providing support to customers
- Excellent verbal and written English skills.
- Microsoft Windows 10 setup and configuration experience.
- MS Office 365 and/or Exchange administration.
- IT security, including authentication and encryption experience a plus.
- Microsoft SharePoint Online a plus (supporting SharePoint systems).
- Passion for learning new tools and technologies.
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Effective interpersonal skills and ability to maintain positive working relationship with others.
Responsibilities:
- Account management, ticket management and other projects management according to service desk scope and procedures.
- Follow security good practices.
- Logging IT related service problems and incidents.
- Provide excellent customer service by maintaining regular communication with customers regarding their ticket status.
- Test and troubleshoot new hardware components.
- Receive technical support calls, troubleshoot and resolve the issue, when possible.
- Escalate complex issues to higher level of expertise within IT teams to ensure rapid resolution of tickets.
- Ensure that SLAs are being respected.
- Acquire good knowledge of approval procedure and apply it strictly before doing any action.
- Create reports and statistical information regarding ticket statuses.
企业介绍
TLScontact签证受理中心是由驻华外交使馆授权建立,并得到中国政府批准的新的签证申请流程受理中心。我们的宗旨即为更好地接待签证申请者,高效受理并审核签证申请材料,为申请者营造最好的签证申请条件。
在中国,我们已在15个城市建立签证中心,主要负责受理法国、荷兰、匈牙利、塞浦路斯、以色列、哈萨克斯坦六国的签证申请服务。除此之外,我们已在全球81个国家成功建立服务中心,致力于为客户提供具有专业标准的高安全性、高管理控制性和高透明度的签证申请服务。
在中国,我们已在15个城市建立签证中心,主要负责受理法国、荷兰、匈牙利、塞浦路斯、以色列、哈萨克斯坦六国的签证申请服务。除此之外,我们已在全球81个国家成功建立服务中心,致力于为客户提供具有专业标准的高安全性、高管理控制性和高透明度的签证申请服务。