Helpdesk Desk Tier 1 Engineer
Fonction
Technologies de l’information
Lieu
北京, Chine
Secteurs d'activité
Non précisée
Type de contrat
CDI
Expérience requise
0 à 2 ans
Requirements:
- Bachelor's degree in a technical field of study or equivalent IT certification.
- Minimum 1 year experience providing support to customers
- Excellent verbal and written English skills.
- Microsoft Windows 10 setup and configuration experience.
- MS Office 365 and/or Exchange administration.
- IT security, including authentication and encryption experience a plus.
- Microsoft SharePoint Online a plus (supporting SharePoint systems).
- Passion for learning new tools and technologies.
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Effective interpersonal skills and ability to maintain positive working relationship with others.
Responsibilities:
- Account management, ticket management and other projects management according to service desk scope and procedures.
- Follow security good practices.
- Logging IT related service problems and incidents.
- Provide excellent customer service by maintaining regular communication with customers regarding their ticket status.
- Test and troubleshoot new hardware components.
- Receive technical support calls, troubleshoot and resolve the issue, when possible.
- Escalate complex issues to higher level of expertise within IT teams to ensure rapid resolution of tickets.
- Ensure that SLAs are being respected.
- Acquire good knowledge of approval procedure and apply it strictly before doing any action.
- Create reports and statistical information regarding ticket statuses.
Présentation de l'entreprise
who we are
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.
What we do
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.
What we do
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
