Customer Service Manager / Business Development Manager

Responsibilities:

• Promote engines and sell added value and customized services for a win/win relation between customer and SHE;
• Manage the fulfilment of S HE / Customer respective and agreed comments (contractual, projects, …);
• Deploy a structured networking plan on his customers & bi-annual tour;
• Define and Implement action Plans for his customers following  S HE commercial strategy defined in the segment plans;
• Prepare customer visits with internal stakeholders and carry out the reporting to the Front Office actors and corporate teams when applicable
• Establish the map of the customer: players of the client (organization, names, position)
• Following customer visit, relay information / complaints / improvement of products & services to the persons involved via the reporting tool (NOMAD) & manage Nomad activities when applicable;
• Monitor market trend as well as related regulation or environment change, analyse impact to SHE market position and approach, development short-middle-long term Business Development plan;
• Arrange prospective visits, alert on acquisition projects, understand competition status, play active role in the helicopter purchasing decision process, promote S HE engine as well as S HE service;
• Introduce S HE support system and promote S HE service after fleet acquisition, ensure smooth transfer to CSM after arrival of helicopter;
• define middle-long term marketing strategy and action plan;